At Adorn By You, we want your jewelry to feel just as special as the person wearing it. If something isn’t quite right, we offer a complimentary 30-day return policy with free FedEx/UPS return shipping on all eligible orders.

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What’s Our Return Policy?

• Returns are accepted within 30 days of the shipment date.
• Once your return is approved, you’ll have 7 days to ship it back using the provided label.
• Return shipping is free for U.S. customers using our prepaid FedEx/UPS label.

Return Eligibility

To qualify for a return, your item must be:

• Unworn, in original condition
• In original packaging, with all certificates and documentation
• Returned with a valid Return Authorization Number (RA#)

Missing a diamond/gemstone certificate? A $100 replacement fee will apply per missing item.

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What Can’t Be Returned?

We’re happy to accept most items, but the following are non-returnable:

• Items that have been engraved, resized, or altered by third-party jewelers
• Custom designs, made-to-order pieces, or personalized jewelry (e.g., name necklaces)
• Jewelry showing signs of wear, damage, or alteration
• Packages returned without an approved RA#
• Items returned outside the 30-day window

We reserve the right to refuse returns that don’t meet these criteria.

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How to Return Your Jewelry

Step 1: Request a Return

Email us at sales@adornbyyou.store with your order number to initiate a return. If approved, we’ll send you a FedEx or UPS return label along with your Return Authorization Number (RA#).

Step 2: Prepare Your Package

• Include all original packaging, documents, and certificates'
• Place your jewelry in its original box, then into a secure shipping box
• Insert your return packing slip
• Attach the prepaid shipping label
• Do not write "jewelry," "diamonds," or similar terms on the outside for security

Step 3: Ship It

Drop the sealed package off at a staffed FedEx/UPS location. Keep the shipping receipt for tracking and insurance purposes.

We are not responsible for packages dropped in unstaffed FedEx boxes or damaged in transit. If you choose a different carrier, return shipping is at your own cost and risk.

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When Will I Get My Refund?

Once your return is received and inspected (within 7 business days), we’ll process your refund:

• Standard Designs: Refunded to your original payment method
• Custom or Special Orders: Eligible for store credit only

Please allow up to one billing cycle for credit card refunds to reflect on your statement.

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Lifetime Warranty & Repairs

All eligible items are protected by our Lifetime Manufacturing Warranty. If your jewelry requires a repair or you’re unsure about eligibility, contact us at sales@adornbyyou.store.

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Questions? We’re Here to Help.

Still unsure about the return process?
Need help from a jewelry expert?
Reach out anytime at sales@adornbyyou.store — we’re happy to assist.